Chargeback Policy for CSBattle

Introduction

CSBattle strives to provide a fair and transparent experience for all users participating in Counter-Strike unboxing and case battles. Our Chargeback Policy addresses disputes related to payment reversals or chargebacks to ensure clarity and protect the platform's integrity.

Scope

This policy applies to all transactions made on https://csbattle.com/, including purchases for unboxing, case battles, or other in-platform services.

What is a Chargeback?

A chargeback occurs when a user disputes a transaction with their payment provider (e.g., credit card issuer, PayPal) to reverse a payment made to CSBattle. While chargebacks can be legitimate in cases of unauthorized transactions, fraudulent chargebacks harm the platform and other users.

Chargeback Guidelines

1. Valid Chargebacks: CSBattle acknowledges chargebacks for unauthorized transactions or when services are not delivered as promised (e.g., failure to receive purchased items due to platform error).
2. Invalid Chargebacks: Disputes filed for reasons such as "buyer’s remorse," dissatisfaction with unboxing or case battle outcomes, or false claims of non-delivery when services were provided are considered invalid.
3. Investigation Process: Upon receiving a chargeback request, CSBattle will investigate by reviewing transaction records, user activity, and trade history. Users may be required to provide additional information or evidence.

Consequences of Invalid Chargebacks

• Account Restrictions: Users who file invalid chargebacks may face account suspension or permanent bans.
• Loss of Funds/Items: Funds or items associated with a disputed transaction may be withheld or removed from the user’s account.
• Additional Fees: Users may be responsible for chargeback fees imposed by payment providers, which may be deducted from their account balance.
• Legal Recourse: CSBattle reserves the right to pursue legal action against users engaging in fraudulent chargebacks.

Preventing Chargebacks

• Contact Support First: If you encounter an issue with a transaction, contact contact@csbattle.com before initiating a chargeback. Most issues can be resolved directly with our team.
• Verify Payment Methods: Ensure you use secure and authorized payment methods to avoid disputes.
• Understand Services: Unboxing and case battles involve random outcomes. Review terms of service to understand the risks before participating.

Dispute Resolution

If you believe a chargeback was filed in error or wish to contest an account action, contact contact@csbattle.com within 7 days of the chargeback notification. Provide:

• Transaction ID or receipt.
• Details of the issue.
• Any supporting evidence (e.g., screenshots, emails).

CSBattle will review your case and respond within 5 business days.

Policy Updates

This Chargeback Policy may be updated periodically. Changes will be posted on https://csbattle.com/ and communicated to users as needed.

Contact Us

For questions or assistance regarding chargebacks, reach out to contact@csbattle.com.

Updated on: 12/09/2025