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# Chargeback Policy

# Chargeback Policy for CSBattle

## Introduction
CSBattle strives to provide a fair and transparent experience for all users participating in Counter-Strike unboxing and case battles. Our Chargeback Policy addresses disputes related to payment reversals or chargebacks to ensure clarity and protect the platform's integrity.

## Scope
This policy applies to all transactions made on https://csbattle.com/, including purchases for unboxing, case battles, or other in-platform services.

## What is a Chargeback?
A chargeback occurs when a user disputes a transaction with their payment provider (e.g., credit card issuer, PayPal) to reverse a payment made to CSBattle. While chargebacks can be legitimate in cases of unauthorized transactions, fraudulent chargebacks harm the platform and other users.

## Chargeback Guidelines
1. **Valid Chargebacks**: CSBattle acknowledges chargebacks for unauthorized transactions or when services are not delivered as promised (e.g., failure to receive purchased items due to platform error).
2. **Invalid Chargebacks**: Disputes filed for reasons such as "buyer’s remorse," dissatisfaction with unboxing or case battle outcomes, or false claims of non-delivery when services were provided are considered invalid.
3. **Investigation Process**: Upon receiving a chargeback request, CSBattle will investigate by reviewing transaction records, user activity, and trade history. Users may be required to provide additional information or evidence.

## Consequences of Invalid Chargebacks
* **Account Restrictions**: Users who file invalid chargebacks may face account suspension or permanent bans.
* **Loss of Funds/Items**: Funds or items associated with a disputed transaction may be withheld or removed from the user’s account.
* **Additional Fees**: Users may be responsible for chargeback fees imposed by payment providers, which may be deducted from their account balance.
* **Legal Recourse**: CSBattle reserves the right to pursue legal action against users engaging in fraudulent chargebacks.
* 
## Preventing Chargebacks
* **Contact Support First**: If you encounter an issue with a transaction, contact contact@csbattle.com before initiating a chargeback. Most issues can be resolved directly with our team.
* **Verify Payment Methods**: Ensure you use secure and authorized payment methods to avoid disputes.
* **Understand Services**: Unboxing and case battles involve random outcomes. Review terms of service to understand the risks before participating.
* 
## Dispute Resolution
If you believe a chargeback was filed in error or wish to contest an account action, contact contact@csbattle.com within 7 days of the chargeback notification. Provide:
* Transaction ID or receipt.
* Details of the issue.
* Any supporting evidence (e.g., screenshots, emails).
CSBattle will review your case and respond within 5 business days.

## Policy Updates
This Chargeback Policy may be updated periodically. Changes will be posted on https://csbattle.com/ and communicated to users as needed.

## Contact Us
For questions or assistance regarding chargebacks, reach out to contact@csbattle.com.