> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.csbattle.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Did Not Receive My Rewards


# Having trouble receiving your reward after adding an Affiliate/Promo Code?

### To unlock rewards, ensure all requirements in the **"Free Perks"** tab are completed:

![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/f/f/ecffa4b609719800/chromemgnvhcowqi_1o6q9oq.png)

* Log in via Steam and achieve **Level 5** on Steam.
* Enter your Affiliate Code.
* Own CS2 on your Steam account.
* Join our Steam Group.
* Link your Discord account.
* Join our Discord server.

|| Important Notes:
* If you’ve previously entered an affiliate code and received a reward, you are not eligible to claim the "Free 2.00 tokens" reward again.
* If a requirement isn’t showing as completed:
    
1. Click the orange **refresh** button to update your account status.
2. If refreshing doesn’t work, try logging out and back into your account.

![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/f/f/ecffa4b609719800/chromeozhen7szjr_gqoafg.png)


**Need further assistance?**  
If your issue isn’t related to this, please contact our **Live Support** for additional help